Terms & Conditions

Welcome to Dubai Adventures. These Terms and Conditions ("Terms") govern your use of our website dubaimysterybox.com (the "Site") and the services we provide. By accessing or using our Site, you agree to be bound by these Terms.

1. Definitions

In these Terms, unless the context requires otherwise:

• "Company," "we," "us," or "our" refers to Dubai Adventures (Registration Number: 85950123)
• "Site" refers to dubaimysterybox.com and all associated web pages
• "Services" refers to all services, products, and bookings offered through the Site
• "User," "you," or "your" refers to any person accessing or using the Site
• "Attraction Partners" refers to third-party providers of attractions, tours, and experiences
• "Booking" refers to any reservation or purchase made through our Site
• "Content" refers to text, images, videos, and other materials on the Site

2. Acceptance of Terms

By accessing or using our Site, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding contracts
• You will comply with all applicable laws and regulations
• All information you provide is accurate, current, and complete
• You accept these Terms and our Privacy Policy

3. Use of Our Services

3.1 Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete registration information
• Maintain and update your information to keep it accurate
• Keep your password confidential and secure
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Permitted Use

You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable laws or regulations
• Impersonate any person or entity or misrepresent your affiliation
• Engage in any conduct that restricts or inhibits others' use of the Site
• Use automated systems to access the Site without our permission
• Attempt to gain unauthorized access to any part of the Site
• Interfere with or disrupt the Site or servers
• Upload viruses, malware, or malicious code
• Collect or harvest information about other users
• Use the Site for any commercial purpose without our consent

3.3 Prohibited Activities

The following activities are strictly prohibited:

• Reselling tickets or services without authorization
• Making fraudulent or speculative bookings
• Using the Site to commit fraud or other illegal activities
• Reverse engineering or attempting to extract source code
• Creating derivative works based on our Site or Content
• Systematically downloading or storing Site content

4. Bookings and Reservations

4.1 Booking Process

When you make a booking through our Site:

• You submit an offer to purchase services at the stated price
• We send a confirmation email when your booking is accepted
• A binding contract is formed upon our acceptance
• You are responsible for ensuring all booking details are correct
• Bookings are subject to availability from Attraction Partners

4.2 Pricing and Payment

Prices:

• All prices are displayed in UAE Dirhams (AED) unless otherwise stated
• Prices include applicable taxes unless specified otherwise
• We reserve the right to change prices at any time
• Price errors: We reserve the right to cancel bookings made due to pricing errors
• Discounts and promotions are subject to specific terms and conditions

Payment:

• Payment must be made in full at the time of booking
• We accept major credit cards and other specified payment methods
• All payments are processed securely through third-party payment processors
• You authorize us to charge your payment method for all fees
• Additional charges may apply for changes or cancellations

4.3 Confirmation and Vouchers

• You will receive a booking confirmation via email
• Vouchers or tickets will be sent electronically or made available for download
• You must present valid vouchers/tickets at the attraction
• Lost or stolen vouchers may not be replaceable
• Check all booking details immediately upon receipt

4.4 Attraction Partner Terms

Each booking is also subject to the terms and conditions of our Attraction Partners, including:

• Entry requirements and age restrictions
• Safety rules and regulations
• Dress codes and prohibited items
• Operating hours and closure dates
• Health and safety requirements

You agree to comply with all Partner terms and conditions.

5. Cancellations and Refunds

Cancellation and refund policies vary by attraction and booking type. Please refer to our Refund Policy for detailed information.

5.1 General Cancellation Terms

• Cancellation requests must be made through our designated channels
• Refund eligibility depends on the specific attraction's policy
• Some bookings may be non-refundable or subject to cancellation fees
• Refunds are processed using the original payment method
• Processing times vary (typically 7-14 business days)

5.2 No-Shows

If you fail to show up for a booked attraction without prior cancellation, you will not be entitled to a refund unless otherwise specified by the Attraction Partner.

6. Intellectual Property Rights

6.1 Our Rights

All content on the Site, including but not limited to text, graphics, logos, images, videos, software, and compilation, is our property or our licensors' property and is protected by copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works
• You may not use our trademarks without written permission
• Unauthorized use may result in legal action

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Site for personal, non-commercial purposes
• Download and print materials for personal use only
• View Content as intended through normal Site functionality

This license does not permit commercial use or reproduction without our express written consent.

6.3 User-Generated Content

If you submit content (reviews, comments, photos) to our Site, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display that content.

7. Disclaimers and Limitations of Liability

7.1 Service Availability

While we strive to provide reliable service:

• We do not guarantee uninterrupted or error-free access to the Site
• We may suspend or withdraw services without notice
• We are not responsible for technical failures or internet connectivity issues
• Scheduled maintenance may temporarily affect availability

7.2 Information Accuracy

7.3 Third-Party Services

We act as an intermediary between you and Attraction Partners. We are not responsible for:

• The quality, safety, or legality of attractions
• Actions or omissions of Attraction Partners
• Injuries, losses, or damages incurred at attractions
• Cancellations or changes made by Partners
• Disputes between you and Attraction Partners

7.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the specific booking
• We are not liable for damages resulting from your use or inability to use our services
• We are not responsible for losses due to circumstances beyond our control

7.5 Warranty Disclaimer

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Indemnification

You agree to indemnify, defend, and hold harmless Dubai Adventures, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use of the Site or services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations
• Any content you submit to the Site

9. Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site, you consent to our privacy practices.

10. Communications

By using our services, you consent to receive electronic communications from us, including:

• Booking confirmations and updates
• Service-related announcements
• Marketing communications (with opt-out option)
• Responses to your inquiries

11. Dispute Resolution

11.1 Informal Resolution

Before filing any legal claim, you agree to first contact us to attempt to resolve the dispute informally. Please send your concerns to info@dubaimysterybox.com.

11.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

11.3 Jurisdiction

You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of Dubai, UAE, and you consent to the jurisdiction of such courts.

11.4 Arbitration

Any disputes not resolved informally may be subject to binding arbitration in accordance with UAE arbitration laws, at our discretion.

12. General Provisions

12.1 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

12.4 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dubai Adventures regarding the use of our services.

12.5 Assignment

We may assign our rights and obligations under these Terms without restriction. You may not assign your rights or obligations without our prior written consent.

12.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or technical failures.

13. Termination

We reserve the right to:

• Terminate or suspend your account at any time for any reason
• Refuse service to anyone at our discretion
• Remove or disable content that violates these Terms
• Take legal action against users who violate these Terms

Upon termination:

• Your right to use the Site immediately ceases
• We may delete your account and content
• Existing bookings remain subject to their specific terms
• Provisions that should survive termination will continue to apply

14. Contact Information

For questions about these Terms or to report violations, please contact us:

15. Acknowledgment

BY USING OUR SITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.