📧 info@dubaimysterybox.com 📞 +37455436101 📍 Dubai, UAE
Reg: 85950123

Privacy Policy

Your privacy is important to us

Last Updated: January 1, 2025

Dubai Adventures ("we," "us," or "our") operates the website dubaimysterybox.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on the Site
  • Express interest in obtaining information about us or our products and services
  • Participate in activities on the Site
  • Contact us via email, phone, or contact forms
  • Book attraction tickets or services through our platform

The personal information we collect may include:

  • Contact Data: Name, email address, phone number, mailing address
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Booking Information: Travel dates, number of guests, attraction preferences
  • Identity Data: Passport information, date of birth (if required for bookings)
  • Communication Data: Messages, feedback, and correspondence with us

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing actions:

  • Device Information: IP address, browser type and version, operating system
  • Usage Data: Pages viewed, time spent on pages, links clicked, referral sources
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Analytics providers such as Google Analytics
  • Advertising networks
  • Social media platforms if you interact with our social media pages
  • Payment processors and financial institutions
  • Attraction partners and tour operators

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

  • Processing and fulfilling your booking requests
  • Managing your account and providing customer support
  • Sending booking confirmations and important updates
  • Coordinating with attraction partners for your reservations
  • Processing payments and preventing fraud

2.2 Communication

  • Responding to your inquiries and providing customer support
  • Sending administrative information, updates, and security alerts
  • Providing information about special offers, discounts, and promotions (with your consent)
  • Conducting surveys and collecting feedback

2.3 Marketing and Advertising

  • Delivering targeted advertisements and promotional materials
  • Measuring the effectiveness of our marketing campaigns
  • Personalizing your experience on our Site
  • Retargeting visitors who have shown interest in our services

2.4 Analytics and Improvement

  • Analyzing Site usage patterns and user behavior
  • Improving our Site, services, and customer experience
  • Developing new features and functionality
  • Conducting research and analysis

2.5 Legal and Security

  • Complying with legal obligations and regulations
  • Enforcing our terms and conditions
  • Protecting against fraudulent, unauthorized, or illegal activity
  • Resolving disputes and troubleshooting problems

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site.

3.1 Types of Cookies We Use

Essential Cookies: Necessary for the Site to function properly. These cookies enable core functionality such as security, network management, and accessibility.

Performance Cookies: Collect information about how visitors use our Site, such as which pages are visited most often. This data helps us improve Site performance.

Functionality Cookies: Allow the Site to remember choices you make (such as language preferences) and provide enhanced, personalized features.

Targeting/Advertising Cookies: Used to deliver advertisements relevant to you and your interests. They also limit the number of times you see an advertisement and help measure campaign effectiveness.

3.2 Third-Party Cookies

We use the following third-party services that may set cookies:

  • Google Analytics: Tracks and reports website traffic
  • Facebook Pixel: Measures and optimizes advertising campaigns
  • Advertising Networks: Deliver targeted advertisements

3.3 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site. Most browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies from specific sites
  • Delete all cookies when you close your browser

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processors and financial institutions
  • Attraction partners and tour operators
  • Email service providers and marketing platforms
  • Analytics and data analysis providers
  • Customer support and communication tools
  • Cloud hosting and storage providers

4.2 Business Partners

We may share information with business partners to offer you certain products, services, or promotions, including:

  • Attraction venues and entertainment providers
  • Hotel and accommodation partners
  • Transportation service providers

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Legal processes (subpoenas, court orders)
  • Government or regulatory requests
  • Law enforcement inquiries
  • Protection of our rights, property, or safety

4.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, customer information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

Important: We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage of payment information through PCI-DSS compliant processors
  • Regular security assessments and vulnerability testing
  • Access controls and authentication procedures
  • Employee training on data protection and privacy
  • Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • Operational needs and business purposes
  • Fraud prevention and security concerns
  • Dispute resolution needs

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and, in some cases, receive a copy in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

7.4 Objection and Restriction

You have the right to object to or restrict certain processing of your personal information, including marketing communications.

7.5 Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time.

7.6 Opt-Out of Marketing

You can opt out of receiving marketing communications by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us at info@dubaimysterybox.com
  • Adjusting your account preferences

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Dubai Adventures
9C Pietro Street Jeffrystad
TAS 2873, United Arab Emirates

Email: info@dubaimysterybox.com
Phone: +37455436101
Registration Number: 85950123

We are committed to resolving privacy concerns and will respond to your inquiry within a reasonable timeframe.